Refund Policy

If this is your first Aegis VPN subscription, you can cancel and get a full refund within [30] days of your initial purchase. You do not need to give a reason, and we will not ask you to justify it. This applies once per customer.

We offer this because the only way to know whether a VPN works for your network, your device, and your use case is to try it. If the answer is no, we would rather refund you than keep your money.

Renewals are refundable only in these cases:

• You cancelled before the renewal date but were charged anyway — full refund
• You were charged twice for the same period — refund of the duplicate
• You request within [7] days of the renewal charge and have used less than [5] GB in the new period — refund at our discretion
• The service was unavailable for a substantial part of the period due to our failure — proportionate credit or refund

Outside these cases, renewal charges are non-refundable. This is why we email you before annual and multi-year renewals: cancel before that date and you will not be charged at all.

Card and PayPal payments are refunded to the original payment method. Cryptocurrency payments cannot be reversed by us. If you pay by cryptocurrency and later want a refund, we can only issue account credit, and only where the law does not require otherwise. If a refund matters to you, pay by card.

1. Email support@[DOMAIN] from the address on your account
2. Include your account email and either the order number or the approximate date of the charge
3. Tell us what went wrong — a reason is not required inside the window, but it helps us fix things

We normally reply within 1 business day. Approved refunds are returned to the original payment method within 5–10 business days; your bank or card issuer may take up to a further 5 business days to post it. If that window passes and nothing has arrived, contact us and we will trace it.

Talk to us before filing a dispute. A chargeback freezes the account while the bank investigates, which is almost always slower than our own refund. Filing a chargeback for a charge that was correctly processed, or after receiving a refund, may result in termination of the account.

We do not offer a free trial. The [30]-day money-back guarantee replaces it: you pay, you test it properly on your own devices and network, and you get a full refund if it does not work for you.

Nothing in this policy reduces rights you have under consumer law in your country. In the EEA and the UK, for example, you may have a 14-day right of withdrawal for distance purchases; where that applies, we honour it in addition to the guarantee above.